Job Information
Mobile Communications America Sales Support Specialist in Morrisville, North Carolina
MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Sales Support Specialist to support our fast-growing MSS division .
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
Receive and manage quote requests from channel partners.
Collaborate with the sales and product teams to ensure quotes are accurate and competitive.
Communicate effectively with channel partners to clarify requirements and provide timely updates.
Utilize HubSpot CRM software to log and track quote details and follow-up actions.
Support channel partners through the sales process, from quote to closure.
Provide exceptional customer service and maintain strong relationships with channel partners.
Meet processing and response time targets to contribute to sales team efficiency.
Stay updated on product knowledge and sales techniques to enhance quote accuracy and conversion rates.
WHAT YOU WILL BRING TO THE TEAM:
Proven experience in an inside sales role, preferably in the technology or telecommunications industry.
Strong organizational skills and attention to detail.
Excellent communication skills, both verbal and written.
Ability to work in a fast-paced environment and manage multiple quote requests simultaneously.
Proficiency in CRM software and Microsoft Office Suite.
A team player with a positive attitude and a strong work ethic.
Minimum of a high school diploma; a Bachelor's degree in a related field is preferred.
YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
TRAVEL REQUIREMENTS:
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”