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Alvogen, Inc. Credit & Collections Analyst in Morristown, New Jersey

The Credit and Collections Analyst works in a fast-paced, high volume, deadline-driven environment. In this role, one must possess excellent customer service skills and be proficient with Excel spreadsheet functions and data entry into our ERP system (SAP). Attention to detail is a must for all daily tasks. Job duties include, but are not limited to, processing and coding customer payments, research and resolution of past due invoices and deduction issues. This role will also be responsible for regular communication by email, phone and/or face-to-face with customers, our sales & operations teams, management and other departments, if necessary, to resolve customer payment issues.

The Analyst, Credit & Collections reports into the Manager, Accounts Receivable and is based in Morristown, New Jersey.

Primary responsibilities of this role include the following:
Primary contact on designated key, complex national accounts regarding billings, deductions and deduction paybacks while simultaneously managing smaller customers’ needs
Properly researches, codes and applies customer payments within SAP daily
Directly responsible for collecting open receivable balances timely and efficiently
Manages open return authorizations to ensure returns are sent back in a timely manner
Monitors return debit status to ensure product is received and credit is issued; researches return deduction variances to determine cause for discrepancy and request payback from customer
Resolves invalid or unauthorized deductions including return, chargeback, rebate and invoice deductions by following company deductions procedures
Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
Research and problem solving
Some reporting responsibilities including, but not limited to, Bad Debt reserves
Comfortable deciding when to escalate issues
Ad hoc assignments as needed
4-year college degree
Minimum 2 years’ experience in Accounts Receivable
Generic pharmaceutical experience preferred
Proven success with high volume AR
Excellent analytical, problem solving, and research skills
Proficient with excel, including pivot tables, VLOOKUPs and other analytical applications
Ability to post cash and process payments in a high work volume work environment with minimal errors and supervision
Experience running Dun & Bradstreet reports and analysis of financial statements to make customer credit decisions
Prior experience with SAP highly desirable
Comfortable with prioritization, planning and multi-tasking to effectively meet deadlines
Ability to perform at high levels in a fast-paced ever-changing work environment
Anticipate work needs and execute with minimum direction
Proven success working within a cross-functional team environment
Communicate courteously and proactively on all levels with our internal and external customers
We are an EEO Employer.