Job Information
Premier Health Sr. Operations Float-FT Dayton, Ohio in MORAINE, Ohio
Sr. Operations Float
Position information
Title : Sr. Operations Float
Facility : Fidelity Health Care
Accounting Unit Name : Resource
Job Reports to : Manager, Patient Care Coordination
Premier Health Mission, Vision, and Values
The Premier Health Mission
We Care. We Teach. We Innovate. We Serve
The Premier Health Vision
To inspire better health
The Premier Health Values
Integrity
Compassion
Authenticity
Respect
Excellence
Position Summary
General Summary/Responsibilities:
The Sr. Operations Float provides support and performs referral scheduling, referral acceptance duties, phone line support and customer service activities. These duties include data entry of referral information; benefit verification, initial authorization of services, initial patient contact, and other duties as assigned. Provide customer service to patients, physicians, and clinical staff regarding patient issues. Provide support for patient care area. Also, responsible for processing requests for service and providing appropriate staff to meet patient needs.
The Sr. Operations Float is also responsible for identified problem assessment, coordination, implementation and resolution.
Qualifications
Education
Minimum Level of Education Required: High School completion / GED
Additional requirements:
§ Type of degree : N/A
§ Area of study or major : N/A
§ Preferred educational qualifications : Associates Degree
§ Position specific testing requiremen t: N/A
Licensure/Certification/Registration
N/A
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Prior job title or occupational experience: Minimum of one year of experience in a health care setting (hospital, clinic, rehabilitation center, home care, etc.) is required.
Prior specific functional responsibilities: N/A
Preferred experience: Intake and Scheduling experience in HCHB system
Other experience requirements: N/A
Knowledge/Skills
Excellent oral and written communication skills to allow accurate exchange of information.
Excellent organizational skills.
Ability to work independently.
Excellent customer service skills (internal and external).
Medical terminology with three years experience preferred. Demonstrated competency of standard medical terminology.
Excellent interpersonal skills.
On-Call, Weekends and holidays as required