Job Information
CAE USA INC Program Manager - Senior Manager, Program Management – APAC in Montreal (St. Laurent), Canada
Role and Responsibilities
Job Description
Reporting to the Director, Product Delivery and Customer Services - APAC - Civil Aviation, the Program Manager will be responsible and accountable for the delivery of all training products and aftermarket services to a portfolio of customers in the Asia-Pacific region. The incumbent will be responsible for program profitability, achieving financial objectives and enhancing the customer experience. The position holder will provide input on strategic planning, operational process improvement, and increasing market share and profitability.
Responsibilities
Evaluate, approve, and manage project requirements, schedule, risks, and costs to ensure compliance with contractual obligations and customer satisfaction.
Develop solutions to various issues and conflicts arising during projects in collaboration with clients, subcontractors, and internal staff.
Monitor the quality of delivered products to meet customer expectations and technical requirements.
Review schedules, progress, risks, and key milestones with project managers, operational services, and clients to ensure projects progress according to schedule.
Develop strategies to enhance the customer experience in product delivery and update services.
Participate in business development and proposal activities.
Collaborate with the Product Management and Aftermarket teams to drive efficiencies and align solutions to drive customer satisfaction.
Lead and/or participate in horizontal business processes across regions and organisations.
Identify, participate in, and deliver continuous improvement initiatives to increase efficiency and/or effectiveness and enhance the customer experience.
Develop and maintain long-term relationships with customers and subcontractors.
Supervise and mentor a team of project managers, providing guidance and support to ensure their professional growth and development.
Conduct performance evaluations, provide constructive feedback, and identify training needs to optimize team performance and productivity.
Evaluate workload requirements and conduct hiring activities.
The position holder makes decisions and recommendations in accordance with company policies.
The position holder works under administrative direction; work is reviewed based on the achievement of business objectives, professional judgment, and acceptance of management.
Requirements
University degree in engineering, project management, business, or equivalent, plus at least 10 years of experience in a related field, or any equivalent combination of education and experience.
Strong leadership skills and ability to lead change.
Strong collaboration, communication, and negotiation skills internally and externally.
Proven leader who engages the workforce and fosters teamwork while achieving key objectives.
Ability to establish and maintain excellent relationships with key stakeholders and clients.
Ability to work in a very fast-paced and dynamic environment with constant changes.
Ability to work under pressure within tight deadlines, with significant workload and competing priorities.
The work includes interruptions that may occur at any time. These interruptions may be unpredictable, imposed, or controlled by others.
The position holder must be available for business travel of 3 to 4 weeks, and less than two weeks on short notice.
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Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.
At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defence and security forces, and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. CAE represents 75 years of industry firsts—the highest-fidelity flight and mission simulators, surgical manikins, and personalized training programs powered by artificial intelligence. We’re investing our time and resources into building the next generation of cutting-edge, digitally immersive training and critical operations solutions while keeping positive environmental, social and governance (ESG) impact at the core of our mission. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.