Job Information
WSP USA Employee Experience Coordinator in Montreal, Quebec
The Opportunity:
As a bilingual Coordinator of Employee Experience, you will play a key role in providing employees with a consistent and positive experience throughout their careers at WSP. You will need to have a deep understanding of WSP's employee strategy and culture and how to effectively execute it. Your focus will be particularly on integrating talent management strategy, which will further support our broader personnel redeployment strategy, all aimed at fostering a culture of inclusion, growth, and high performance. By effectively engaging in resolving employee relations issues, you will ensure that WSP remains an employer of choice and maintains strong employee engagement.
As the primary point of contact for employees and managers in your assigned region, you will be their main ambassador and the voice that most influences their experience at WSP. As the primary resource person, you will provide guidance and support to employees by first identifying their needs, determining priority, and then striving to find appropriate solutions, which may involve referring the case to Employee Experience Advisors or other members of the Employee and Culture team.
You will establish strong and effective partnerships with HR components such as the Employee Experience team, the Strategic Talent Management team leader, and Centers of Excellence to provide the best possible service to our internal clients. You will also build relationships with WSP Shared Services teams to promote collaboration.
You will contribute to the overall reputation of the Employee and Culture team by acting as an ambassador for employee programs and company culture, supporting the implementation of Centers of Excellence programs, and defining and providing human resources solutions.
Employee Experience Coordinators interact with colleagues, managers, employees, and stakeholders in various ways to address questions and resolve issues regarding HR processes and policies. They also collaborate with members of our team working within the Integrated Complementary Resource Center to ensure employees have a pleasant experience at WSP at all times
Why choose WSP?
We value and are committed to upholding a culture of inclusion and belonging
Our Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
A Canadian success story - we're proud to wear the red and white of this beautiful country and show the world what Canada has to offer.
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
Outstanding career opportunities - we're growing and pushing ourselves every day to be greater than yesterday - we're open to your ideas and trying new things.
A phenomenal collaborative culture and a workforce filled with genuinely good people who are doing humbly important work. Come find out for yourself what it's like to be a part of our journey.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# WeAreWSP
What you can expect to do here:
Employee and Manager Inquiries: You will be the first point of contact for managers and employees seeking advice from the Employee and Culture team. You will respond to general questions and escalate more complex cases to Employee Experience advisors or other members of the Employee and Culture team, as needed
Onboarding and Departures: You will facilitate new employee onboarding sessions to ensure they feel engaged, valued, and learn about the organization's values and structure.
Authorized Absences, including simple disability cases: You will partner with managers and employees to guide them through the applicable process.
Report and Analysis Tracking: You will provide operations leaders with key analytical data to help them understand trends within their department or sector and identify gaps in their tactics and improvements to be made.
Delivery of WSP Development Programs: With the WSP Global team or Canadian regional teams, you will administer major company programs such as the International Exchange Program. Your collaboration with the operations team, particularly in selecting participants, and your guidance will enable effective implementation and administration of the program.
Performance Evaluation Management within the Cooperative Education or Entry-Level Professional Program: Co-op students and early-career professionals are essential to expanding our talent pool. You will assist operations leaders in effectively communicating feedback to these employees and convincing them to return to us as soon as possible.
Reassignment within the same country: You will collaborate with the International Mobility team and operations leaders to facilitate discussions with employees transferred elsewhere in the country. This will directly impact our talent management strategy as we redeploy employees throughout the organization as needed.
Exit Interview Follow-up: You will seek feedback from departing employees, study trends and key areas for improvement in the overall employee experience. You will identify situations where it might be relevant to coach the manager and relay the feedback to the Strategic Talent Management or Employee Experience advisors, depending on the manager's level.
What you’ll bring to WSP:
Perfectly bilingual (French - English)
One to three years of experience in an HR coordinator role or administrative experience within an HR department
Certificate or other diploma in human resources, preferred
Great attention to detail and accuracy
Service-oriented customer delivery.
Good knowledge of the Microsoft Office suite and mastery of Excel, Word, and Outlook.
Mandatory: excellent listening and interpersonal skills, and ability to communicate effectively with people at all levels of the organization, both verbally and in writing, in English and French
Knowledge of labor law and employment and corporate culture trends
Ability to collaborate effectively with Employee and Culture team members in Canada and India
Demonstrated ability to handle multiple tasks simultaneously, prioritize competing priorities, and adapt to change
Ability to adopt an informal style of rolling up sleeves to get the job done while remaining employee-focused and efficient with a lot of energy
WSP is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.
We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.
At WSP :
We value our people and our reputation
We are locally dedicated with international scale
We are future focused and challenge the status quo
We foster collaboration in everything we do
We have an empowering culture and hold ourselves accountable
Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.
Offers of employment for safety-sensitive positions involving fieldwork are contingent upon candidates being able to perform key physical tasks of the job as described in the job posting and interview. This may include the ability to work in a variety of environmental conditions, such as remote or isolated areas, working alone, and in inclement weather (within safe and reasonable limits).
WSP welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
WSP is committed to the principles of employment equity. Only the candidates selected will be contacted.
WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY. (https://www.wsp.com/en-CA/careers/notice-to-staffing-agencies)