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Aston Carter Bilingual Customer Service Representative - French & English Only - Banking Sector in Montreal, Quebec


• Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

  • everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.

• Contribute to team results by supporting all colleagues to be successful in meeting client needs

• Cultivate and maintain relationships with partners to work as one team

• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

• Educate and assist clients with using digital capabilities


Bilingual, Call Center, Contact Center, Customer Service, Financial Services

Top Skills Details:

Bilingual,Call Center,Contact Center,Customer Service,Financial Services

Additional Skills & Qualifications:


  1. Bilingual

  2. Previous CALL CENTER/ Customer Service experience (bank branch, flight attendant, food + beverage- waitress/waiter etc.)

  3. Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

  4. Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation

  5. Strong English oral and written communication skills along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7 AM to Midnight

  6. Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team

  7. Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns


  1. Experience working in a team and metrics-based performance environment-40-60 calls/day

  2. Previous banking experience and strong knowledge of general banking products considered an asset

  3. Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry considered an asset

Experience Level:

Entry Leve

À propos d'Aston Carter:

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

Numéro du permis d'agence de placement de personnel : AP-2000486 (Canada – Québec) Numéro du permis d'agence de recrutement de travailleurs étrangers temporaires : AR-2000485 (Canada – Québec)

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Personnel Placement Agency Permit Number: AP-2000486 (Canada – Quebec) Temporary Foreign Worker Recruitment Agency Permit Number: AR-2000485 (Canada – Quebec)