Job Information
State of Vermont Motor Vehicle Direct Client Service Specialist I - Limited Service in Montpelier, Vermont
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1192110
Overview
The Vermont Department of Motor Vehicles (DMV) is seeking a team player to join the Driver Improvement (DI) and Ignition Interlock (RDL) Units. The Direct Client Service Specialist I will work with customers and members of the public regarding suspensions and reinstatements. Due to the nature of the position, difficulty, unique, and sensitive issues may be addressed. Duties may include processing reinstatements and various reports such as driving records, accident reports, voluntary surrender of a license, suspensions, compliances, and reinstatements through the Ignition Interlock program. The Specialist will be responsible for collecting and processing fees for the above transactions, so experience with point-of-sale systems is preferred. These are unique positions in which you will interact with Vermonters daily, and the ability to provide excellent customer service is required.
\ This is not a remote position, and work takes place within the Montpelier DMV. The incumbent will work from 7:45 am to 4:30 pm, Monday through Friday.
Environmental Factors
Incumbents must be able to work quickly and accurately under pressure before the public eye and from telephone inquiries. Due to significant public contact exposure to contagious illnesses is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Occasional trips outdoors when verifying vehicle identification numbers. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.