Job Information
J.V. & Sons, Inc (McDonald's) Shift Manager - Monticello in Monticello, Florida
- A shift manager is responsible for providing leadership to crew members and other managers during a shift to ensure great QSC to our customers.
- Shift Managers plan for each shift, monitor performance during the shift, and take action to ensure the team is meeting company standards, monitor safety, security, profitability, and communicate with the next shift manager to prepare them to run a great shift.
- Shift managers are also responsible for meeting targets during their shifts and helping their assigned departments meet their goals.
Responsibilities:
- Complete and verify daily food safety checklist.
- Monitor food safety procedures during the shift.
- Communicate shift targets and goals to all.
- Monitor and communicate progress toward targets throughout the shift.
- Communicate results and opportunities to the next manager.
- Maintain stock levels for 24/2.
- Receive products by checking order accuracy, quality, and condition.
- Track raw and completed waste on each shift.
- Check crew appearance.
- Coordinate breaks for team.
- Enforce all applicable labor and employment laws and McDonalds policies.
- Monitor and correct production procedures.
- Monitor Cabinet levels.
- Monitor UHC for correct holding times.
- Monitor finished food quality.
- Monitor and correct service procedures.
- Seek customer feedback during travel path.
- Document customer complaints and action taken in a logbook.
- Follow customer recovery process when necessary.
- Ensure cash controls are in place for shift.
- Enforce all laws and policies.
- Complete pre-shift checklist.
- Complete positioning plan (shift prep tool).
- Manage from the observation post.
- Identify danger zones and give direction.
- Conduct QSC travel path every half hour.
- Maintain/adjust positioning according to the positioning guide.
- Review crew schedule for proper staffing.
- Ensure labor controls are in place each hour and each shift.
- Complete follow-up SOCs and training.
- Review training needs for crew.
- Monitor execution of shift training.