Job Information
COLONY BRANDS INC Client Support Technician Internship in MONROE, Wisconsin
JOB REQUIREMENTS: The Client Support Technician Internship will begin in January and end in August of 2025. What You\'ll Do & Learn The Client Support Technician Intern will assist in setting up, maintaining, and supporting corporate owned client-level computer equipment installed and in use within the Colony Brands facilities. The role includes supporting hardware and software troubleshooting and helps manage support ticket requests assigned via a centralized ticketing system. In addition, you will be responsible for: Assembly and configuration of PC / MAC hardware Documentation and mentoring of the Help Desk Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions Windows 10 / 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools Apple OS Imaging and/or patching skills utilizing JAMF End User Support for Mobile Phones / Tablets via Microsoft Intune Citrix Client Troubleshooting SCCM Client Troubleshooting Microsoft E-Mail and Office Support via Office 365 Printer / Copier / Audio Visual Troubleshooting and Support Active Directory User Account / Group and Permission Support ***** OTHER EXPERIENCE AND QUALIFICATIONS: What It Takes: We are looking for highly motivated individuals to join our Employee Experience team with majors related to Computer Science, Networking and Security. Ideally you will have strong communication skills, orally and written, to work with multiple personality types and be able to work independently. Also, we are looking for: At least Junior Senior standing, recent graduates may be considered Cumulative GPA of 2.80 or higher Solid understanding of Windows Operating Systems (Mac also beneficial) Solid troubleshooting skills for client level hardware including desktops, laptops, mobile phones, tablets and printers Solid communication skills, verbal and written. Documentation and participation/contribution to team discussions will be part of the role. Experience with Microsoft Office, Anti-Virus Malware Tools and PowerShell would be beneficial for the role. This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship. Note: We do not offer immigration sponsorship for any position at this time. ***** APPLICATION INSTRUCTIONS: Apply Online: https://sjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=26513&siteid=5661&AReq=6182BR