Job Information
Sno-Isle Libraries Library Circulation Supervisor in Monroe, Washington
Sno-Isle Libraries is recruiting for a Library Circulation Supervisor in the Monroe Library!
Working at Sno-Isle Libraries
Public libraries are more useful---and exciting---than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books. Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey towards professional growth and community connection starts here! Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations. We are committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.
About the Opportunity
The Library Circulation Supervisor will join a team of knowledgeable, creative staff that strive to make the Monroe Library a welcoming and enriching destination for all in our community. From the Evergreen State Fairgrounds to the historic downtown, Monroe is a vibrant and growing community that values the resources its library provides. The person hired into this position will supervise the library's circulation and shelving teams, demonstrating empathetic leadership and strong attention to detail in their work. Additional responsibilities for this position include performing circulation duties, hiring, and training staff, effectively addressing disruptive behavior situations, and providing excellent customer service.
Job Location: Monroe, WA
Minimum Requirements
Essential Functions
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
- Oversee assigned staff in providing effective and efficient service to customers of the community library; maintains department desk schedule and employee's monthly schedule.
- Perform circulation tasks such as charging and issuing materials to customers using the integrated library computer system; receiving and processing returned materials; returning materials to circulating collections or other appropriate location; supporting the circulation front desk, and providing information to customers on circulation policies and procedures.
- Provide effective direction to assigned staff including managing and supervising department staff; interviewing and selecting staff, monitoring and evaluating job performance; training and development.
- Respond to building and customer issues to include assuring the proper operation of the community library as well as resolving customer inquiries and complaints related to circulation services.
- Recommend and develop library procedures and process improvements.
- Serve as part of management team helping with planning and problem-solving service issues at the community library.
- Receive and account for cash from fees and copier charges.
Knowledge, Skills, and Abilities
Thorough knowledge of established practices and procedures for the integrated library system.
Knowledge of principles of supervising and training staff.
Strong customer service skills.
Strong organization and attention to detail.
Ability to handle and resolve disruptiv