Job Information
Orkin, LLC Customer Relations Specialist - 31060 in Monroe, Connecticut
DESCRIPTION/RESPONSIBILITIES: Responsibilities As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, youll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will * Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. * Proficiently navigate a Windows-based and Web-based system to track routes and optimize current and future schedulesdont worry, we will train you! * Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate * Use your sharp listening skills and probing questions to identify the customers concern and evaluate their needs * Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results * Reschedule unserviced accounts within 24 hours * Participate in quality assurance processes, programs, and initiatives * Safeguards customers privacy and other proprietary information
Are you ready to join the Best in Pests?
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity