NOVA Chemicals Commercial Support Specialist in Monaca, Pennsylvania

Additional Comments:

Compensation will be commensurate with education and experience, Internal and External candidates are being considered simultaneously


NOVA Chemicals is experiencing significant growth and we are looking for talented and passionate people to work in our collaborative and innovative organization. As a Responsible Care® company, we are committed to safety and sustainability, we are a respected community partner and we take pride in being a leading producer of plastics and chemicals that make everyday life safer, healthier and easier.

As a member of the Commercial Support and Supply Team, perform various activities to include:


Customer Service Backup (60% of time)

  • Order Fulfillment: Receive and enter orders, identify and resolve issues, act as a liaison to communicate unforeseen inventory and/or shipping issues to customers.

  • Issue timely and accurate invoices to customers.

  • Process credits and debits as required

  • Obtain and communicate customer intelligence within Sales and Marketing organization.

  • Accountable for data integrity in SAP System (i.e. orders, customer master data, delivery instructions).

  • Develop creative solutions and recommendations to customer issues.

  • Schedule export shipments- work with Freight Forwarder and Customs Brokers to ensure smooth delivery of export shipments.

  • Ability to work effectively in a team environment and proactively resolve conflicts.

Administrative Support (40% of time)

  • Gather data and issue routine reports

  • Plan, execute and coordinate logistical and administrative arrangements for meetings, customer visits, conferences, and events

  • Participate in planning and execution of ad hoc assignments and projects.

  • Maintain data and documents utilized by the Commercial group

  • Assist Marketing and Communications activities as required

  • Administer the Contract Management System for the Commercial team

  • Research and format reports, correspondence, presentations etc. to ensure business specific communications are in alignment with corporate branding guidelines established by Corporate Communications

  • Utilize SAP to create requisitions, purchase orders and approve invoices as required

  • May develop and deliver presentations to internal audiences

  • Distribute incoming and outgoing mail, packages, and parcels for the Commercial group

  • Screen and respond to basic/routine inquiries

  • Orders, receives and maintains office and applicable operating supplies


  • University graduate with little or no experience or 4 – 5 years combination of post-secondary education and related experience, e.g. 5 years’ experience, or diploma and 2-3 years’ experience. Degree in Business, Marketing, or Communications a plus.

  • Excellent communication skills (verbal and written) a must.

  • Strong computer skills are required.

  • Must have excellent time management, organizational, and prioritizing skills.

  • Position requires initiative and the ability to act independently within guidelines of standards and practices.

  • Bilingual Spanish skills are not required but are a plus

About Us:

NOVA Chemicals develops and manufactures chemicals and plastic resins that make everyday life safer, healthier and easier. Our employees work to ensure health, safety, security and environmental stewardship through our commitment to sustainability and Responsible Care®. NOVA Chemicals, headquartered in Calgary, Alberta, Canada, is wholly-owned ultimately by Mubadala Investment Company of the Emirate of Abu Dhabi, United Arab Emirates.

The NOVA Chemicals Beaver Valley Site is located approximately 25 miles northwest of Pittsburgh. The Beaver Valley Site manufactures expandable styrenics products including ARCEL®, a premium moldable foam resin for packaging high-value consumer products.

The Beaver Valley site’s primary focus is on commercial, manufacturing and technology functions.


NOVA Chemicals’ flexible benefit programs are designed to meet the diverse needs of our employees, because when it comes to benefits, everyone has different priorities. Our benefits offerings will vary based on your work location, and are an element of the “Total Rewards” package.

Job ID2018-3287

Closing Date11/16/2018

Job CategorySales, Marketing & Customer Service