Job Information
Robert Half Bilingual Call Center Representative in Moline, Illinois
Description
We are hiring a THREE Call Center Representatives for a local Credit Union, one being Bilingual. Committed to delivering exceptional financial services to members, this team believes in creating strong relationships and providing tailored solutions to meet members’ needs. We are looking for a professional to provide outstanding service to their members!
Apply today or contact our team to learn more at 563-359-3995. Paige, Christin, and Erin are great points of contact!
Position Summary:
The Call Center Specialist is responsible for providing excellent customer service to our credit union members. You will assist members by answering inquiries about accounts, loans, and services, and resolving issues in a timely and professional manner.
Key Responsibilities:
Handle inbound calls from members, addressing inquiries related to accounts, loan applications, and general banking services.
Assist members with troubleshooting online banking and mobile app issues.
Provide information on credit union products, such as savings accounts, credit cards, loans, and investment services.
Resolve member concerns and escalate issues as necessary to ensure member satisfaction.
Document member interactions and maintain accurate records in the system.
Participate in cross-training to develop skills across all service areas.
Educate members on effective ways to manage their accounts.
Requirements
Qualifications:
1-2 years of customer service or call center experience is ideal.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Ability to learn and navigate multiple databases while service the customer.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .