Campus Pride Jobs

Are you an outgoing, friendly person who loves helping people? If so, look no further! Hummels Office Plus is seeking a passionate and dedicated Customer Service Representative to join our team.

We are a locally family-owned company that has been in business for over 80 years; providing home & office solutions and exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensure that orders are being placed by communicating with customers by phone, email, fax, and online chat; and will process customers orders of office supplies and stock furniture by using our DDMS software program, as well as making sure all inquiries and concerns are being addressed in a timely and professional manner.

Key Responsibilities: Greet and assist customers with their orders via phone, email, fax, and online chat. Listen & understand customer needs and provide appropriate solutions and recommendations when needed along with product information. Checks inventory on Hummels website, direct vendors, and wholesalers for product availability. Solicits sale and/or inquiries of new merchandise, supplies/furniture, and equipment, or additional services that Hummel's has to offer. Upsells via phone and/or by email by sending flyers for various products created by the Hummels Marketing department. Processes credits and returns for office supplies and basic office furniture. Addresses customer complaints, shortages and miss picks. Along with filing, typing and other office duties as needed. Processes custom stamps, nameplates, trophies, signs, ASI, and other custom product. Works on backorder reports, Edit 6 report, and other backordered purchase orders for customers. Handles customer research for Accounting, Accounts Receivable, Sales Reps, and Accounts Payable department. Works with entire Customer Service Department to make sure all the daily duties are completed such as (but not limited to) recurring orders, water sheets, and all daily tasks that need to be handled by end of day. Contacts the Hummels Delivery Team daily for daily check-ins. Subject to and not limited to the following duties: updating customer contracts, preparing quotes for customers, assisting customers with updates to online passwords and providing ETAs for backordered items and assists sales reps. Regularly uses the company One Drive, Share Drive, Intranet, Jump Track, and Microsoft Excel, Word, and Outlook programs for various work-related tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate must possess excellent communication, organizational & time management skills, and be proficient in word processing/data entry. This position requires the utmost professionalism; this person must dress in a businesslike manner as well as a professional demeanor. Must be detail oriented, able to make decisions, and be flexible. Ability to manage multiple assignments at once. Must have reliable transportation. A team player with a positive attitude is a plus. Proficient in computer skills & Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Title: Customer Service Representative Department: Corporate Office, Mohawk, NY Hours: 9am - 6pm (Monday Friday) w/ 1 hour lunch from 1:30-2:30pm Supervisor: Customer Service & Purchasing Manager Pay: $15.50/hr - $17.50/hr based on experience. * Medical, dental, and life insurance along with 401K and 401K matching. Hummels Office Equipment Company, Inc., is an AA/EOE