Job Information
Hummel's Office Plus Customer Service Representative-Mohawk in Mohawk, New York
NY1497011 Customer Service Representative.
Are you an outgoing, friendly person who loves helping people? If so, look no further! Hummel's Office Plus in Mohawk, NY is seeking a passionate and dedicated Customer Service Representative to join our team.
We are a locally family-owned company that has been in business for over 80 years; providing home & office solutions and exceptional service to our customers. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensure that orders are being placed by communicating with customers by phone, email, fax, and online chat; and will process customers' orders of office supplies and stock furniture by using our DDMS software program, as well as making sure all inquiries and concerns are being addressed in a timely and professional manner.
Key Responsibilities: * Greet and assist customers with their orders via phone, email, fax, and online chat. Listen & understand customer needs and provide appropriate solutions and recommendations when needed along with product information. * Checks inventory on Hummel's website, direct vendors, and wholesalers for product availability. * Solicits sale and/or inquiries of new merchandise, supplies/furniture, and equipment, or additional services that Hummel's has to offer. Upsells via phone and/or by email by sending flyers for various products created by the Hummel's Marketing department. * Processes credits and returns for office supplies and basic office furniture. Addresses customer complaints, shortages and miss picks. Along with filing, typing and other office duties as needed. * Processes custom stamps, nameplates, trophies, signs, ASI, and other custom product. * Works on backorder reports, Edit 6 report, and other backordered purchase orders for customers. * Handles customer research for Accounting, Accounts Receivable, Sales Reps, and Accounts Payable department. * Works with entire Customer Service Department to make sure all the daily duties are completed such as (but not limited to) recurring orders, water sheets, and all daily tasks that need to be handled by end of day. * Contacts the Hummel's Delivery Team daily for daily check-ins. * Subject to and not limited to the following duties: updating customer contracts, preparing quotes for customers, assisting customers with updates to online passwords and providing ETAs for backordered items and assists sales reps. * Regularly uses the company One Drive, Share Drive, Intranet, Jump Track, and Microsoft Excel, Word, and Outlook programs for various work-related tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The successful candidate must possess excellent communication, organizational & time management skills, and be proficient in word processing/data entry. This position requires the utmost professionalism; this person must dress in a businesslike manner as well as a professional demeanor. Must be detail oriented, able to make decisions, and be flexible. Ability to manage multiple assignments at once. Must have reliable transportation. A team player with a positive attitude is a plus. Proficient in computer skills & Microsoft Office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Title: Customer Service Representative Department: Corporate Office, Mohawk, NY Hours: 9am - 6pm (Monday - Friday) w/ 1 hour lunch from 1-2pm Supervisor: Customer Service & Purchasing Manager Pay: $15.00/hour - $17.00/hour based on experience.
Hummel's Office Equipment Company, Inc., is an AA/EOE