Campus Pride Jobs

Title: Hotel Front Desk (Guest Service Rep II) Flex Location: United States-California-Moffett Field Job Number: 240003EK Join us as our next Guest Service Representative at Navy Lodge, with the NEXCOM Hospitality Group in Moffett Field, CA Why the Navy Lodge and NEXCOM Hospitality Group) ? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located in Moffett Field, CA, no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Navy Lodge Moffett Field is in need of a Guest Service Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Serves as first point of contact with guests; Assists guests with all requests, in person or via telephone. o Making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. o Operates a multi-line telephone system, records and delivers messages, as required, and answering inquiries pertaining to services, base facilities, area attractions and travel directions. The Qualifiers: o 1 year of experience in progressively responsible work related to position to be filled. o 1 year general office clerical experience o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. Qualifications: GENERAL EXPERIENCE: One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE: One (1) year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, or junior college, above the high school level, may be substituted on the basis of one-half academic year of study for 6 months of experience.