Job Information
Ingersoll Rand Customer Service Clerk in Moers, Germany
Ingersoll Rand is committed to a diverse workforce that reflects society. We are an equal opportunity employer. All qualified applicants will be considered without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other characteristics protected by applicable laws, rules and regulations. We are committed to a diverse workforce that reflects society.
Your tasks:
Independent entry of orders and customer orders
Checking delivery dates, delivery conditions, stock levels, offer prices, etc.
Creating order confirmations or other internal order-related receipts/documents
Creating documents for production and the warehouse
Clarifying and creating invoices, credit notes, discounts, etc.
Preparation of quotations for systems and original parts within the specified technical and financial framework, including all calculations, queries, research, etc.
Clarification of missing information with technology, production, shipping, service and customers
Independent determination of the information required to prepare quotations
Representation within the team and taking over their tasks
Supporting your own customer base
Initiating and tracking new customer installations
Initiating and tracking new part installations
Carrying out compliance checks (AMBER process, consultation with legal department if necessary)
Ensuring price maintenance in the 'proAlpha' ERP system
Filing and documentation of quotation and order documents
Storage of customer information, quotation information
Reporting according to the supervisor's specifications
Providing technical advice by telephone and e-mail (primarily in German and English) within the specified framework, if necessary in cooperation with the engineering department or field service
Communicating technical information to customers and internal departments
Ensuring customer contacts and customer care
Support with mailing and promotion campaigns
Acceptance of customer complaints
Support with price adjustments in the area of marketing (price lists, etc.)
Occasional visits to customers and trade fairs
Your qualifications:
Completed commercial training (e.g. industrial clerk) with technical experience
At least three years of professional experience after completing training
Ability to work in a team
Good knowledge of English