National Express Road Supervisor in Modesto, California

Description

Global, Local, Total

National Express Transit (NEXT) is a rapidly growing provider of transit, paratransit, and shuttle services for transit authorities, municipalities and other clients across the country. NEXT is the US-based public transportation division of UK-based National Express Group, providers of nearly one billion safe journeys each year. We are currently seeking a Road Supervisor for our Customer Service Center (CSC) in Modesto, CA.

Responsibilities:

  • Supervises day-to-day activities of operators to ensure compliance with operational requirements for safe bus operations including compliance with corporate safety training processes and practices

  • Provides support, advice and guidance to operators in responding to a variety of issues (e.g. customer complaints, bus and/or worker safety, time-off requests), assessing situations and determining appropriate course of action (e.g. additional training, counseling) to prevent further occurrences in the future

  • Ensures a positive work environment for operators by providing coaching, mentoring and non-safety related training to promote high employee motivation and morale and commitment to company values and excellence in customer service

  • Monitors on-time performance

  • Prepares and submits required reports in a timely manner

  • Supervises compliance with Company policies and/or processes by action and speech; discusses any breech of policy and procedure noted with General Manager

  • Collects and audits employee DVIs

  • Evaluates the performance of all direct-report personnel on a regular basis according to company policy

  • Administers appropriate employee discipline as necessary

Qualifications

  • High School diploma or equivalent; some college preferred

  • 5 years of work experience required, with 3 years in transit industry preferred; college education can be substituted for up to 2 years required work experience

  • Knowledge of the company, service promise, services, capabilities, policies, procedures and practices to effectively manage operators in various locations, resolve issues in accordance with company goals and objectives and promote the company as a leading bus transportation service provider

  • Proven supervisory expertise and knowledge of related methods, practices and techniques

  • Computer literacy, preferably in word processing and spreadsheets

  • Excellent interpersonal skills, well developed written and verbal communication skills

  • Basic math skills

  • Relationship building and maintenance and collaborative skills to provide high-level support and advice to local decision-making customers, foster and maintain effective working relationships with internal and external stakeholders and work collaboratively to develop strategies/solutions to satisfactorily resolve issues

  • Oral and written communication skills to communicate clearly regarding events and their resolution, provide direction, coaching and mentoring, create an environment that encourages and values input and feedback from the driving workforce, promote the company as a leading edge service provider in Transit

  • Well-developed multi-tasking and time and priority management skills to balance conflicting demands related to customer care and routing

National Express LLC is an Equal Opportunity Employer.

For more information please visit http://www.nationalexpresstransit.com at http://www.nationalexpresstransit.com/ or http://www.nellc.com at http://www.nellc.com/ .

KeyWords : Operations Supervisor, Operations Manager, Transportation Supervisor, Transportation Manager, Bus, Buses, Passenger, Passengers, Transportation, Special Needs Transportation, Logistics, Operations, DOT, Transport, Route, Routing, School, Field Trip, Field Trips, Charter, Charters, Safety, Passenger Safety, NAPT, VersaTrans, Synovia, Edulog, CMF 88, 88M, 88N, 88Z

Job: Operations Field

Primary Location: United States-California-Modesto-Modesto, CA

Work Locations Modesto, CA (7046_Modesto, CA)1001 9th StreetModesto, 95354

Organization Transit

Schedule Full-time

Employee Status Regular

Job Level Team Leader/Supervisor

Job Shift Day Job

Travel No

Req ID: 185204