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QUESTIONNAIRE-3-81

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Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

HOW YOU’LL MAKE AN IMPACT:

The Sr. Site Merchandising Specialist is responsible for enhancing the online shopping experience to drive customer engagement, improve conversion rates, and optimize revenue across the company’s digital platforms. This role involves leading site operations, analyzing performance metrics, and collaborating with cross-functional teams to ensure that the online store reflects the brand’s standards and priorities.

50%: eCommerce Site Operations & Strategy

• Lead workload flow for entire Canada website

• Ownership of the Item Master & Master Price File Creation

• Responsible for providing weekly item Master updates, Product Turn On and Stock Not Live reporting

• Own daily site scrubs with eCommerce and Product Category team

• Oversee campaign and shop accuracy on the site

• Primary contact for managing and integrating external systems

• Act as the lead for all site merchandising activity

• Oversee end to end site experience from a customer perspective. Proactively look for opportunities to make digital experiences friction less for customers and support evolving business goals

• Own and become a super user of the product management system

• Super user for Salesforce Commerce Cloud

• Challenge the status quo and look for ways to improve processes and create efficiencies

30%: Cross-Functional Collaboration

• Responsible for leading weekly site refreshes with the team ensuring that all linking, destinations, and merchandising needs are met

• Lead contact for traffic, email and development teams on any outstanding JIRA tickets or issues

• Attend Creative review meetings to understand linking strategy and customer journey

• Act as point of contact for the DC and Order management team as it pertains to product issues

• Review recommendation zones and sort order rules and track changes.

• Work with eCommerce product team to gain a deeper understanding of Salesforce capabilities and opportunities

• Work directly with Site Marketing Manager to gain a deeper understanding of site analytics

• Partner with our international team (US and Mexico) to identify unique needs (i.e. translations, attributing, content etc.) to ideate and implement solutions. Train teams on new and improved system features and functionality.

20%: Leadership & Development

• Plan, execute and maintain training for the broader team, including buying team, on any new site initiatives or functionality

• Lead team through troubleshooting, fixing errors and partnering with Product Management to request new capabilities and improvements

• Hold stakeholders accountable to deadlines and give feedback ensuring deliverables align with the strategy/project goals

• Mentor site merchandisers and site merchandising specialists

• Work on special projects as assigned

WE’D LOVE TO HEAR FROM YOU IF:

Must have:

• Advanced Microsoft Office Suite proficiency, especially in Excel

• Strong attention to detail

• Organized and have strong communication skills

• Proven ability to multi-task, be flexible, and to prioritize

• Passion for the web and online shopping a plus

• Proven ability to coach, train, and mentor

Preferred skills and experience:

• 3-5 years of prior Ecommerce experience required

• Leadership or mentoring experience preferred

• Bachelor’s Degree (or equivalent experience) preferred

• Retail experience preferred, especially in children’s clothing

OUR TEAM MEMBERS:

• Lead Courageously: Have a strong sense of personal values that align with our Company values

• Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment

• Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients

• Drive Growth: Set aggressive goals and implement plans precisely

• Cultivates Innovation: Respectfully challenge the "we’ve always done it this way" mentality and explore new ways to achieve desired outcomes

MAKE A CAREER AT CARTER’S:

• Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter’s University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

Carter’s | OshKosh is an equal opportunity employer and encourages all interested and qualified candidates to apply. Should you require any type of accommodation, please do not hesitate to contact us.

Carter’s | OshKosh est un employeur souscrivant au principe de l'égalité d'accès à l'emploi et encourage tous les candidats intéressés et qualifiés à postuler. Si vous avez besoin de certaines mesures d'adaptation, n'hésitez pas à communiquer avec nous. .