Job Information
TD Bank Sr. IT Ops Analyst in Mississauga, Ontario
Work Location:
Mississauga, Ontario, Canada
Hours:
37.5
Line of Business:
Technology Solutions
Pay Details:
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
As a Senior IT Operations Analyst your general responsibilities will include defining, developing, and deploying new security solutions as well as maintaining and supporting existing tools. Specifically, the day-to-day job responsibilities will be focused on the support of the Splunk Enhanced Logging and Monitoring for Enterprise Security and related infrastructure.
These responsibilities include but are not limited to:
Troubleshooting functional and performance issues, and document root cause and remediation steps.
Checking and documenting daily health status
Designing and writing scripts to automate repetitive functions.
Developing and Reporting on Key Performance Indicator (KPI) metrics.
Diagnosing and fixing production issues and engaging other teams as required.
Performing configuration changes in production, ensuring that the bank’s change management policies and procedures are adhered to.
Maintaining technical documentation (e.g. training, troubleshooting, deployment procedures).
Escalation to vendor and/or application SMEs when necessary.
Performing version upgrade planning and deployment to meet currency requirements.
Participating in design reviews and annual Disaster Recovery testing.
Requirements:
5+ years of experience as an IT Security professional supporting Windows and UNIX based applications in a multi-tiered environment.
Must have UNIX/Linux administration/ application support experience preferably in the security space.
The ideal person will have an understanding of compliance and governance and how it relates to audit.
The candidate should also have an understanding of enterprise-level access control solutions on a variety of platforms.
Scripting or programming skills would be an asset.
God understanding of cloud base and network security standards.
Experience with ServiceNow platform.
Excellent communication skills.
Excellent analytical skills required to troubleshoot and diagnose issues.
Provide operational support for Enterprise Splunk.
Manage existing data source and knowledge objects in Splunk Enterprise.
Manage Splunk Enterprise, UBA, Cribl Logstream and SyslogNg data processors and inputs.
Participate in on call rotation for operational support.
Liaise with Engineering to ensure new addons and data sources have an effective Operational Handover
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td)
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.