Job Information
Scotiabank Senior Service Officer, Lending Services - Tahoe in Mississauga, Ontario
Senior Service Officer, Lending Services - Tahoe
Requisition ID: 212502
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Lending Services Business unit ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Is this role right for you? In this role you will:
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Leads and drives an excellent customer experience by taking responsibility for and ensuring the successful implementation of new accounts, products & services, loan fulfillment for new and existing client relationships as directed by Banking partners.
Preparation, validation, and execution of required products, services, and security documentation to ensure accuracy and completeness as required for/from Banking partners.
Active participation in end to end and Pulse huddles to help resolve issues and raise concerns where partner cooperation is required to ensure an exceptional client experience, and drive deals and business.
Adhere to established Service Level Agreements (SLAs) create excellent fulfilment experiences for our clients and Banking partners.
Maintains a high degree of relevant, up-to-date knowledge and understanding of appropriate products, processes and policies, including completing internal training to maintain expertise, and reviewing all news items, processes, and related publications.
Participates as active partners, and initiates changes by working with stakeholders, and business lines to resolve issues, remove roadblocks, reduce costs and improve services.
Responds promptly and effectively to fulfillment inquiries, concerns and complaints from Banking partners, through the ability to:
Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
Resolve fulfillment issues and reduce business and client impact with the direction of the manager as required, to provide a high level of service to our clients.
Analyze situations and present sound recommendations and decisions to overcome any obstacles, and escalate, and facilitate the decision-making process as required.
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.
What you will be doing?
Reviews authorizations (including syndications) for deals to execute the requirement of new accounts, new products & services, and loan fulfillment.
Operates independently day-to-day within assigned authorities/limits.
Reviews high volume of non-standard/collateral documentation to support credits.
May act as the main point of contact for day-to-day fulfilment activities (including discussions with legal counsel), and will provide superior service and support to our business partners.
Fosters an environment that promotes quick and flexible support, while mitigating risk by recognizing and identifying knowledge gaps, and new opportunities for cost savings and operational improvements.
Business Units supported are but not limited to: Commercial, Small Business, Global Risk Management, Payments & Cash Management, Audit, Quality Assurance, Trade services, Scotia Leasing, Real Estate Banking, Client Services and Solutions, Cash Management Call Centre, and other units (as applicable)
Manages fulfilment transactions of companies with intricate structures which includes but is not limited to syndications
Provides national coverage between the hours of operations (7 a.m. – 8 p.m. Eastern Standard Time). Shift may vary.
Participates in pilots, projects and test & learns, and delivers side-by-side training as required.
Participates in cross-training to broaden skillsets across different areas.
Assists different Pods as needed, includes providing back up to the Sr. Managers, Managers and officers within the teams.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry
Knowledge of business credit/accounts as it applies to Commercial Banking and Small Business policies & procedures, products & services, and security & collateral documentation
Implementation experience in the setup, execution and maintenance of lending products & services, and loan funding.
Proven customer service skills, including experience championing change
Understanding of Credits as per Commitment Letters/Credit Agreements
Strong Communication (written & verbal) and Organizational Skills
Knowledge of Microsoft Office (Excel, Word, and Outlook)
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
Limited travel may be required.
Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime.
Works in a constantly changing environment.
Role requires shift changes and rotations to accommodate operational requirements, planned vacation relief and unplanned absences.
Location(s): Canada : Ontario : Mississauga
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.