Job Information
Canadian Tire Manager, Operations - Auto Service in Mississauga, Ontario
What you'll do
The role of the Auto Service Operations manager is to improve in-store processes which ultimately deliver a better customer experience and save stores time and money. The Manager, Auto Service Operations will ensure that proper objective and goal setting takes place, will facilitate and drive the team to meet key deliverables, provide support and key insights to Dealers by implementing strategies to effectively manage change, minimize resistance, and ensure smooth execution. This role requires a highly organized individual with strong leadership and influencing skills, the ability to effectively communicate and a proven track record for delivering quality results.
Collaborate directly with Dealer committees to identify opportunities to simplify the business, increase sales and store profitability
Analyze data to make informed decisions, and implement strategies to improve efficiency and productivity
Prepare and deliver presentations to senior management and stakeholders
Actively oversee multiple work streams and phases of various projects
Provide clear, actionable, and timely feedback to allow stakeholders to make better decisions
Motivate and inspire the team, delegate tasks effectively, and provide guidance and support when needed
Develop clear communication plans to inform Dealers and their teams of key Auto Service priorities
Identify problems, analyze them critically, and develop effective solutions
Track the progress of key operational initiatives, measuring their effectiveness, and adjusting as needed to achieve desired outcomes
Ensure cross functional alignment and impact is understood and considered with all decisions
Encourage innovation, foster a culture of learning, and proactively seek opportunities to optimize processes and enhance operational performance
Develop strategies to mitigate risk, ensuring minimal disruption to Auto Service operations
Maintain and encourage open lines of communication between groups/team members via positive relationship management
Promote a culture of continuous improvement by gathering feedback from employees and stakeholders, analyzing lessons learned, and applying best practices for future initiatives
Act as key contact and SME for Auto Service Support
Travel will be required periodically to Canadian Tire stores across Canada
What you bring
Post-secondary education in business or related area
Minimum of 5 years progressive management experience
Minimum of 5 years of corporate experience
A deep understanding of business principles, financial management, and operational metrics
Motivated, self-starter with the ability to function in an environment with a high level of ambiguity and change.
Highly organized and exceptional attention to detail and accuracy; Juggling multiple priorities and projects simultaneously
Possessing strong understanding of Canadian Tire operations is an asset
Excellent interpersonal skills with a passion for automotive and a desire to collaborate, influence and work with a variety of entrepreneurial Dealers
Proven ability to develop effective cross-organization relationships, collaborating and communicating across businesses
Demonstrated ability to lead the development and execution of business strategies and initiatives that achieve financial performance and operational targets
Strong leadership with the attention for detail and a readiness to continually look for ways to improve operations
Strong facilitation and presentation skills
Ability to manage multiple projects in tandem and adhere to various deadlines
Excellent communication skills with an ability to interact with multiple stakeholder groups across the organization at various levels, and confidence representing the team in various forums/committees
Demonstrated analytical, strategic thinking, and problem solving skills
Proven ability to strive for continuous improvement through constantly challenging the status quo
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.