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Amgen Digital Operations Senior Associate or Manager (12 month contract) in Mississauga, Ontario


You’ve earned your degree. How will you use that achievement to reach your goals? Do more with the knowledge you’ve worked hard to acquire and the passion you already have. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Digital Operations Sr. Associate (Sr. Analyst) or Manager (12 month contract)

Role title will be dependent on the successful candidate's experience and qualifications

Reports to: Sr. Digital Product Manager

Level: 4 or 5

Location: Mississauga Head Office/ Remote Work, Flexible Commuter


What you will do

Let’s do this. Let’s change the world. In this vital role you will join the Digital Development Team and be responsible for managing day operations of our key systems & processes. Role responsibilities would include:

  • Data stewardship: Work with cross-functional partners such as IS, Business, and External data providers (e.g. IQVIA) etc.) to ensure correctness & availability of important datasets viz. sales, alignment & master data

  • Systems (CRM) management: Work with cross-functional (IS, Business) partners to ensure correctness & availability of important CRM functionality. Oversee and Coordinate Veeva processes, troubleshoot issues, support field force and internal users.

  • Business support: Support the Digital, Sales, Marketing teams as a single point of contact for CRM & data escalations

  • Testing: Validation and user testing of software releases to ensure performance

  • Digital Operations Analytics: Leverage pharma industry and data knowledge to support ad-hoc analytics related to data/system operations and issue resolutions


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The detail oriented professional we seek is a leader with these qualifications.

Basic Qualifications

  • Master’s degreeOR

  • Bachelor’s degree and 2 years of operations management, operations business analyst or similar role experienceOR

  • Associate’s degree and 6 years of operations management, operations business analyst or similar role experienceOR

  • High school diploma / GED and 8 years of operations management, operations business analyst or similar role experience

Preferred Qualifications

  • Ideally 3+ years of operations management, operations business analyst or similar role experience

  • IQVIA data knowledge (Sales data + OneKey)

  • Salesforce experience

  • Amgen experience and/or Canadian pharmaceutical experience

  • Excellent communication skills

  • Hands-on and detail-oriented attitude

  • Comfortable with ambiguity & leading issue resolution

  • Willingness to learning internal systems/process


Some of the vast rewards of working here

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

  • Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey

  • A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

  • Generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits—with compensation and benefits rated above 4 stars (out of 5) on Glassdoor

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.