Job Information
Kuehne+Nagel Customs Brokerage Implementation Manager in Mississauga, Ontario
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga is looking for a new Customs Brokerage Implementation Manager to join our Customs team.
Your Role
You will lead and manage the Customs Brokerage Implementation process. Your expertise in the Customs and our customers will inform decision making and guide the customer journey. Coordinate the implementation process by leveraging strong communication, collaboration, and organizational skills to deliver results for internal and external stakeholders. You will also ensure quality service and client satisfaction at each system integration and implementation stage. In this position, you'll provide the support and expertise to keep the implementation process aligned with the organization's objectives, budget, and timeframe
Your Responsibilities
Create/maintain a ticketing system (TIC) allowing various Kuehne+Nagel requestors to submit requests for Customs Brokerage Implementation engagement
Receive and process project request tickets in preparation of initial discovery and strategy meeting with Account Owner (Account Executive, Key Account Manager)
Act as Lead Implementation Manager for Customs Brokerage projects conducting internal and external project kickoff meetings
Draft and agree on Project Charter with internal and external project team
Prepare and maintain a Project Plan that will outline the agreed deliverables and the status of each up to completion
Align with Brokerage Operational leadership to ensure the Standard Operational Procedures (SOPs) are prepared, distributed, and maintained in accordance with Quality, GCIM, and corporate communications criteria
Create and maintain implementation dashboard with task completion KPIs until project close out
Conduct Voice of the Customer surveys and conclude with lessons learned
Oversee post implementation audit and feedback to stakeholders
Conduct pre award client presentations, in support of securing the client award by outlining the process and benefit of Customs Brokerage Implementation
Participate as key stakeholder in Business Unit implementation projects when Customs Brokerage is also awarded
Analyze the current processes related to the implementation process and actively seek ways to enhance and improve those processes
Create and maintain Canada Customs Brokerage my Kuehne+Nagel community
Train staff regarding implementation related criteria during new hire period or periodically as needed
Consistently maintain focus and motivation within the team to achieve excellence in all aspects
Hire direct reporting staff and maintain staff succession planning
Assist Canada Customs Brokerage management with special projects as required
If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Your Skills and Experiences
Bachelors Degree in Business/Logistics/Marketing
4+ years of experience with International Trade/Logistics/Customs Services.
Proven experience in Customer Relationship Management within the customs logistics industry.
Licensed Customs Broker (LCB) and Customs Compliance Specialist (CCS) certifications are a plus.
Ability to work independently with strong time management skills.
Proficiency in Microsoft Office Suite of products including Outlook, Excel, Word, PowerPoint, Visio
Must be able to work simultaneously on multiple projects of various scope and complexity
Project Management Professional (PMP) Certification preferred
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-HYBRID
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.