Job Information
Wyoming Financial Lenders Customer Service Representative (CSR) in Minot, North Dakota
Customer Service Representative We offer payday loans, check cashing, wire transfer, money order and bill payment services. Applicants must have a proven track record in customer service and cash handling. Must be reliable. Duties:
Provide exceptional customer service to clients via phone and person interaction
Assist customers with inquiries, concerns, and requests in a professional and timely manner
Analyze customer issues and provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Follow company policies and procedures to ensure customer satisfaction
Communicate effectively with customers to understand their needs and provide appropriate assistance
Handle and resolve customer complaints in a calm and professional manner
Handle transactions in a confidential manner including any collection transactions
Follow all state and federal regulations concerning all steps of the loan process
Collaborate with team members to improve overall customer service experience
Applicants must be able to pass a background check
Experience: - Previous experience in customer service or related field preferred - Excellent verbal and written communication skills in English - Experience in cash handling - Ability to analyze customer needs and provide effective solutions - Knowledge of phone etiquette We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please note that only qualified candidates will be contacted for further consideration.