Job Information
TEKsystems Workstation Support Technician in Minneapolis, Minnesota
Description
Top 3 Skills
• 2 + years of Desktop Support experience
• 1 + years of experience supporting Windows 10 and iOS
• Strong Imaging experience
Additional Information
MICROSOFT ENDPOINT CONFIGURATION MANAGER AND BITLOCKER ARE A MUST.
Microsoft Endpoint Configuration Manager (MECM/SCCM)
Intune
Windows Defender for Endpoint
BitLocker
HP WebJet Admin
Application packaging & deployment
• Client is looking for a Workstation Technician to provide Steady State Support backfilling for some on his Team. Initial day to day responsibilities will include PC Set Up’s, scheduling pick ups for terminations, shipping out new equipment, etc. 2 + years of Desktop Support in addition to Imaging experience (Dorsey uses Symantec Ghost Solution Suite), strong Hardware and Software Troubleshooting and excellent Customer Service skills are needed.
• The Technicians will need 2 + years of DT Support experience. In addition, they will need IMAC, Smart Phone set up (Adding Users to a group, setting credentials, DNS and setting up Mobile Iron), basic Printer Troubleshooting, knowledge of Symantec Ghost Solution Suite 3.1 (used for imaging and pushing of SW) and Windows 10. Any knowledge of Mobile Iron would be a plus. From a personality standpoint, Troy will be looking for people who have excellent customer service, interpersonal skills, are open to taking direction and not stuck in their ways. He is not a fan of “know it all’s”.
DUTIES AND RESPONSIBILITIES:
Configure, install and troubleshoot to ensure basic functionality of employee computer systems- including desktops, laptops, printers, scanners, smartphone devices - among other computer peripherals.
Demonstrated aptitude in the diagnosis, definition, and resolution of computer systems technical problems.
Provide Level 2 technical support for desktop operating systems, virtual desktop systems and related management systems, computer hardware, printers and related peripherals, smartphones and related MDM systems and ensure results are logged in Help Desk tracking system.
Perform entry level LAN network administration and troubleshooting. Duties include patch cable installation; verification and removal of jack-to-hub connections; troubleshooting computer network settings; and troubleshooting and replacement of physical network components such as cables, network interface cards, and Ethernet splitters.
Demonstrated customer service and interpersonal communication skills while working with a wide variety of employees in a dynamic work environment.
Adapt standard operating system and software configurations to changing hardware specifications; research and test new hardware and operating system drivers and patches; and create automated installation routines accordingly.
Perform periodic hardware and operating system maintenance checks and repairs.
Organize and maintain physical inventory in a clean, efficient and cost-effective manner.
Log all equipment moves and reassignments in the hardware inventory database for asset tracking.
Move, pack and ship computers, printers and peripherals to users in local, regional office, and remote and client locations.
Dispose of computers, printers and peripherals in a timely, efficient and cost-effective manner, consistent with department practice and firm policy.
Work with peers and supervisor to develop recommendations for streamlining procedures, standardizing hardware and software configurations, improving training and user communications, and otherwise reducing the volume and difficulty of support incidents.
Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution.
May be requested to perform other related duties not listed above.
KNOWLEDGE AND ABILITIES:
Required: Two year technical school certification; or AA degree; or equivalent.
Advanced course-work or vocational training in computer systems or other technical discipline, or one year experience as computer “power user.”
One year experience supporting Windows 10 OS, Intel-based computers in small office local area network (LAN).
Willing to work nights and weekends, as required.
Willingness to travel to meet department support commitments, as required.
Must be able to work in a high stress environment.
Ability to relate to all levels of law firm personnel.
Physical strength and agility to permit the full performance of the duties of the position, including frequent bending, walking and lifting up to approximately 75 pounds.
Desired: 1 + years experience supporting Windows 10 Intel-based computers in small office local area network (LAN).
Windows OS MCP certification and /or A+ Certification
Experience with Apple Mac OS and iOS support and devices
Experience in law firm environments.
Skills
Desktop, Support, Windows, XP, 7, MS, Office, 03, 2010, HW, Break, Fix
Top Skills Details
Desktop,Support,Windows,XP,7,MS,Office,03,2010,HW,Break,Fix
Additional Skills & Qualifications
Client is looking for a Workstation Technicians to provide Steady State Support. Initial day to day responsibilities will include PC Set Up’s, scheduling pick ups for terminations, shipping out new equipment, etc. Dorsey’s staff starts returning to work next week and will be returning by floor weekly. 2 + years of Desktop Support in addition to Imaging experience (Dorsey uses Symantec Ghost Solution Suite), strong Hardware and Software Troubleshooting and excellent Customer Service skills are needed.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $25.00 - $50.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Minneapolis,MN.
Application Deadline
This position will be accepting applications until Jan 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.