Campus Pride Jobs

Technical Account Manager US-MN-Minneapolis Job ID: 2024-9084 Type: Regular # of Openings: 1 Category: Customer Success SPS Commerce, Inc Overview SPS Commerce is adding a Technical Account Manager to our Industrial, Distribution & Emerging Markets team! This is the perfect opportunity for someone to use their technical knowledge, problem-solving capabilities and relationship management to elevate the customer experience. Position Summary: We re seeking a Technical Account Manager (TAM) to drive confidence in future growth opportunities by maintaining a stable technical solution and ongoing alignment that lays the foundation for business transformation. You ll use your technical aptitude and natural curiosity to understand the needs of our customers, proactively prescribing enhancements to the solution utilizing insights and trends, elevating the customer experience by advocating for continuous improvement. Key Responsibilities: * Build and maintain collaborative, operational relationships with suppliers, retailers, and internal SPS teams * Elevate the customer experience by advocating for continuous improvement and acting as a liaison in cross-departmental discussions and projects * Proactively prescribe ongoing enhancements to key stakeholders utilizing data insights and trends * Lead or participate in multiple ongoing customer projects and demonstrate adaptability when faced with potentially conflicting priorities * Act as a technical elevation point of contact for designated accounts, reduce demand for support through proactive customer engagements, data monitoring and increased success rates Location: This role is a hybrid position, based out of our Minneapolis office, our team #SucceedsTogether through collaboration by coming into the office about twice a week. Required Qualifications: * Bachelor s degree and a minimum of 2 years of related experience; or equivalent combination of education and experience * Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the organization both internally and externally * Strong project leadership, analytical and quality improvement skills * Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment Preferred Qualifications: * Advanced knowledge of SPS Commerce programs, systems, and processes What We Offer: SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. We value diversity, equity and inclusion and believe our differences make us, our customers and our communities stronger. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply Here: https://www.click2apply.net/6yRZQksYX85ePiZn4FrGrX PI255458124