Job Information
TEKsystems Service Desk Analyst in Minneapolis, Minnesota
Description:
Provide a client of TEKsystems with a candidate that they can bring on as a full-time employee for their service desk. They want to bring on someone that has great customer service skills and wants to be on the desk for 1-2 years before getting promoted.
This desk is a level 1 to 1.5. They resolve about 60-65% of their calls on the first call. Whatever isn’t resolved gets escalated to a level 2 This is mainly a phone support role, however, they also provide support via e-mail and also support walk ups as well. The break down would be 75% phones, 20% e-mails, and 5% walk ups.
Skills:
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Technical support, Ticketing system, Office 365, ServiceNow, Windows, Phone support
Top Skills Details:
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Technical support, Ticketing system, Office 365
Additional Skills & Qualifications:
Additional experience that would be a plus:
• Experience with Win 10 as they will be moving to it (80% there currently)
• O365 experience
• Experience with Service Now
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.