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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Location: US Remote The Heroku Eventing, Metering, and Usage team oversees usage and licensing information on the Heroku platform, handles billing processes, and assists billing support in resolving customer concerns. Our systems primarily employ Elixir and Ruby. We're in the process of modernizing our internal legacy systems, emphasizing emotional intelligence, collaboration, engineering excellence, and effective communication. We're looking for someone who is intrigued by complex distributed systems, their inner workings, optimization possibilities, and methods to ensure their functionality. As a key member of the Heroku Eventing, Metering, and Usage team, you will collaborate closely with Heroku billing support to resolve customer issues, requiring effective communication skills and a proactive attitude. This role offers global flexibility-you can work from a Salesforce office or remotely. Principal Engineer position requires advanced technical skills, outstanding analytical and influencing skills, and extraordinary business insight. It is a multi-functional role that requires building alignment and communication with several engineering and business operational organisations. You will be require to be operationally excellent while delivering innovative features on complex distributed systems. Key Responsibilities Work as part of a distributed team that operates across various time zones Development of services and automation to improve operational efficiency and effectiveness Day-to-day operations and maintenance of our existing complex distributed internal services Extend the capabilities and features of our services to support emerging use cases Supporting your colleagues in other teams to understand their needs and difficulties and provide a high level of customer service Participation in the on-call rotation with your team to keep services operational and highly available Required Skills 10+ years in a full-time, professional software engineering role Experience working within billing or financial systems High proficiency in developing production software in Ruby High proficiency in maintaining and enhancing RESTful APIs Experience maintaining and enhancing GraphQL APIs High proficiency in maintaining and enhancing complex, fault-tolerant, and event-driven distributed systems Excellent written and verbal communication skills Ability to prioritize and lead multiple inputs, stakeholders, and tasks Enthusiasm for guiding and learning Drive long-term design strategies that span multiple sophisticated projects, deliver technical reports and performance presentations. Preferred Skills Experience with Heroku Experience using AWS and familiarity with its services and offerings Experience with containerization technology, e.g. Docker and Kubernetes Experience developing production software in Elixir / Erlang / Sinatra / Rails Experience with agile or agile-like development processes Experience problem-solving and debugging in intricate systems Emphasis on emotional intelligence and teamwork Emphasis on engineering excellence and best practices Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At S lesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $204,400 to $323,400.For Colorado-based roles, the base salary hiring range for this position is $185,800 to $269,500.For Washington-based roles, the base salary hiring range for this position is $185,800 to $296,400.For Washington D.C based roles, the base salary hiring range for this position is $204,400 to $296,400. For Maryland based roles, the base salary hiring range for this position is $204,400 to $296,400. For California-based roles, the base salary hiring range for this position is $204,400 to $323,400.For Hawaii-based roles, the base salary hiring range for this position is $185,800 to $269,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.