Aston Carter Patient Services Representative in Minneapolis, Minnesota
• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. • Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller. • Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures. • Requests and processes payments for co-pays, pre-pays and outstanding balances. • Meets all departmental quality standards • Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed. • Performs other duties as assigned, but only after appropriate training.
Top Skills Details:
Additional Skills & Qualifications:
MUST HAVE: 1) 1+ years high volume customer service experience within the MEDICAL Field 2) Knowledge of Medical Terminology and/or healthcare insurance 3) Must be able to type 30 WPM 4) Must be able to pass our Spanish/English Bi-Lingual test - if questionable language perferred: 1) Epic Experience 2) Scheduling/Registration experience
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.