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RBC Operations Associate III in Minneapolis, Minnesota

Job Summary Produire des analyses concernant la mise en place et l'amelioration de procedes, de flux de travaux, de methodes de gestion de projets, de systemes informatiques et d'autres outils pour appuyer le service a la clientele et l'administration des polices d'assurance. Miser sur son experience et sa tres grande connaissance pratique du travail, des politiques et des pratiques pour executer des taches quotidiennes ainsi que diverses affectations administratives et operationnelles. Job Description What is the opportunity? As an Operations Associate III within the Alternative Investments department, you will be a key member of the dynamic team facilitating transactions for our field groups and reconciling client positions and payments. You will provide processing and customer services support for manual, exception-based and highly specialized processes by communicating and interfacing with third party product companies to facilitate transactions for our clients. Alternative Investments is a dynamic, evolving, and growing part of the industry that offers a unique opportunity to be part of a progressive and dynamic work environment. What will you do? Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures Reduce risk or increase efficiencies by suggesting process changes and system modifications Participate in testing and implementation of new systems and processes as required Train and act as a resource for other Operation's team members Perform other duties and responsibilities as assigned What do you need to succeed? Must-have 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 2 years of job-related experience Effective problem identification, analytical, and resolution skills along with proficient computer skills in Microsoft-based software products. Effective exceptions based processing skills Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail Ability to handle multiple priorities in a fast-paced and deadline driven environment Nice-to-have 4-year degree from an accredited university in business, finance or related field 1+ year business, finance, customer service and/or accounting/bookkeeping experience What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business What do you need to succeed? Must-have Effective p oblem identification, analytical, and resolution skills along with computer skills in Microsoft-based software products Ability to communicate effectively both verbally and in writing, excellent customer service skills, organizational skills, and superb attention to detail Ability to think and reason critically, high attention to detail, autonomous in handling the given assignment and has high level of accountability Nice-to-have 4 year degree from an accredited university 3 to 5 years of experience in a finance firm or wealth management environment Collaborative and Teamwork What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care on about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business At RBC, the health and well-being of our employees and clients remains our top priority. We understand the COVID-19 landscape continues to evolve as it relates to work arrangements. WMUS Job Skills Communication, Computer Literacy, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2024-09-06 Application Deadline: 2024-09-27 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.

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