Campus Pride Jobs

Description We are in the professional services industry, located in Minneapolis, Minnesota, offering an exciting opportunity for a Help Desk Analyst. This role involves both technical support and training, providing a chance to employ and grow your skills in a dynamic environment.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Train fellow employees on software applications and systems, ensuring they have the skills and knowledge to perform their roles effectively.

• Respond to queries either in person or over the phone.

• Write training manuals and documentation to support software applications and systems.

• Maintain daily performance of computer systems.

• Install, modify, and repair computer hardware and software.

• Follow up with customers to ensure their systems are functional.

• Respond to email messages from customers seeking help.

• Ask questions to determine the nature of the problem and walk the customer through problem-solving processes.

• Install computer peripherals for users. Requirements • Minimum of 2 years of experience as a Help Desk Analyst or similar role within the Professional Services industry is required.

• Demonstrated proficiency in Microsoft operating systems, including MS Windows 10 and Windows 11.

• Proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Strong knowledge of Active Directory is essential.

• Must have experience with computer hardware, including Deskside Support and Desktop Hardware.

• Able to provide training to end-users on hardware and software use.

• Excellent problem-solving skills with a customer service orientation.

• Strong written and verbal communication skills.

• Ability to multitask and prioritize work based on severity.

• Must be able to work independently as well as part of a team.

• Bachelor's degree in Information Technology, Computer Science or a related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .