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Motorola Soutions Field Service Technician in Minneapolis, Minnesota

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account. Company Overview At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security. Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers. Support services for the ARMER system in Minnesota, additional western Wisconsin conventional system and Milwaukee/ Waukesha P25 system.Job Description Responsibilities include optimization and support of complex communication systems. Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. Maintain, optimize, test and document complex communications systems. Provide weekly reports of activities and accomplishments. Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues. Must have strong knowledge of R.F. systems, such as transmitters, receivers, and antenna networks Must have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniques Must be highly computer literate with proficiency in MS Word, Excel, Outlook, and Access Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams Must be self-motivated and self-managed to perform the required duties at a distance from direct supervision Must be able to solve customer problems quickly during stressful situations Duties may also include: Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues Totally familiarity with the latest technologies and troubleshooting techniques Team with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations Applicant must be proficient with Microsoft Office products and Motorola Radio Programming Software suite Must have excellent communications skills and always present a professional image

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