Job Information
HealthPartners Desktop Support Intern in Minneapolis, Minnesota
We currently have an exciting new opportunity for a Desktop Support Intern working with our End User Computing Support Services Team at HealthPartners. HealthPartners is recognized nationally for providing outstanding care and experience for patients and members. At HealthPartners, you'll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health, create exceptional experiences for those we serve and make care and coverage more affordable. ACCOUNTABILITIES: Performs hardware and software configuration and installation services Performs hardware and software troubleshooting for desktops, laptops, printers, scanners, point of sale devices, iPads, iPods, etc. Participates in End User Computing and facility projects as needed Uses the ServiceNow ticketing system to update tickets with status and resolution information Maintains computer asset records with accuracy Follows all required policies and procedures REQUIRED QUALIFICATIONS: Excellent verbal and written communication skills High school diploma/GED Valid, unrestricted driver's license and reliable transportation Must be able to lift at least 20lbs Background check required PREFERRED QUALIFICATIONS Current student or recent graduate in a secondary education program or certification program focusing on information technology Desktop support experience is a plus OTHER DETAILS: 40 hours per week Hours will vary between 7am to 5pm Monday through Friday May be requested to work alternate shifts in support of projects May be requested to travel to other sites as needed $20 per hour wage We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.