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SURESCRIPTS-RXHUB Customer Success Engineer in Minneapolis, Minnesota

Our purpose is to serve the nation with the single most trusted and capable health information network, built to increase patient safety,lower costs and ensure quality care. What You're Like You're energized, enthusiastic and relationship-focused. You love coming up with creative new ideas and you're eager to make a positive impact with your career. You're an active listener and a proactive problem solver. You're organized, articulate and reliable. You have a customer service mindset, and will do whatever is needed to help your customers succeed. What We're Like Surescripts Customer Group is a super-fun team full of smart, ambitious and genuine people (yes, real humans). We're a tight-knit group that feels a bit like a family (in mostly good ways), and we value trust and communication big-time. We're hungry to make a difference to the healthcare system, and we do it by focusing intently on our customers. While most companies merely talk the talk, we walk the walk-we truly put our customers at the core of everything we do, and each of us embodies this "customer-first" mindset in our own way. OK, But Here's What It's Really Like Working at Surescripts Customer Group, you'll be challenged by the nature of being in a network business and not rigidly categorizing or defining your customers. With so many customers with so many unique needs, you'll have to deliver solutions that are appropriate for each. You'll need to know them really well, and you'll be expected to respond differently to one customer versus another. You'll always be striving to create a truly customized experience with thoughtfully tailored and differentiated services. Job Summary The Customer Success Engineer works cross-functionally with our Sales, Account Management, Product, Marketing, and Integration teams to accelerate the post-sales adoption and utilization of Surescripts products/services, and ensure a positive customer experience. The individual in this role is responsible for maintaining strategic partnerships with customers to align objectives and drive to adoption and utilization targets for an assigned portfolio of customers/products. Responsibilities Work collaboratively with Sales, Product, Account Management, Marketing, and Integration to ensure seamless customer onboarding and deployment. Develop strategic adoption plans for assigned customer engagements that align Surescripts business goals and the customer's goals. Partner with the customer throughout the execution of adoption plans; influence strategy and product priorities to drive adoption and utilization of Surescripts products/services. Coordinate internal knowledge transfer and activation planning across market segments and products. Accumulate market intelligence in assigned products and market segments to contribute to strategies and tactical plans for accelerating growth of the Surescripts network. Provide customer and market insights to Surescripts leadership and teams. Assist in maintaining best practices to train and service customers and end users. Responsible for key customer success metrics, including adoption and utilization targets, for assigned products/markets. Proactively identify trends in customer data through Excel and Tableau that contributes to creative solutions to satisfy data/analysis needs. Manage multiple engagements that will be running simultaneously. Execute plan(s) and achieve identified objectives. Provide support in developing, maintaining and implementing, activation collateral for multiple Surescripts products with the support of appropriate teams. QualificationsBasic Requirements: Bachelor degree or equivalent experience 5 years of experience in related, progressive roles 5 + years of experience in healthcare and market and/or product knowledge of networks and clinical interoperability Prior experience managing and providing insights with large amounts of data 5+ years of experience with Microsoft Office (Excel, Word, PowerPoint) D

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