Campus Pride Jobs

This position is on-site (Bemidji, MN or Minneapolis, MN), remote (must reside in Minnesota), or hybrid (combination). A Customer Service Agent (CSA) is responsible for providing customer service via the telephone, while successfully managing a large volume of inbound calls. This includes following communication scripts, handling different topics, and serving as a liaison between our company and its customers. The CSA will combine excellent customer service and problem-solving skills with the ability to work both independently and as part of a team. The best CSAs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They are able to put themselves in our customers' shoes and advocate for them when necessary. They are also skilled at troubleshooting problems on behalf of our customers. This position will be with Stratacor, an affiliate of Delta Dental of Minnesota. We offer extended training. Training may be in-person, or virtually from home. All Telecommuters will be required to adhere to Stratacor's Remote Work Policy. ESSENTIAL FUNCTIONS Manage incoming calls and customer service inquiries using telephonic and computer software systems Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods and tools Meet personal and customer service team call handling targets Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Ensure thorough call documentation Follow communication procedures, guidelines and policies Go the extra mile to engage customers Demonstrate exceptional verbal and written communication, interpersonal and active-listening skills, and the ability to prioritize issues and respond accordingly Other duties as assigned WORK ENVIRONMENT/PHYSICAL DEMANDS Travel Requirements: N/A Weight Lifting Requirements: 10 lbs. Extended periods of sitting at a workstation Telecommuting Requirements: Required to have a dedicated work area established that provides information privacy Ability to keep all company-sensitive information secure Must have reliable direct high-speed internet connection RELATIONSHIPS Reports To: CSA Supervisor Directly Manages: N/A Internal Relationships: Functional Areas External Relationships: Provider, Broker, Group Administrator and Members