Campus Pride Jobs

Job ID360560 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service About the Job Job Duties:Service Desk Support (65%)Field incoming tickets and calls to the help desk and escalate or resolve in a timely mannerRespond to problems, queries, or complaints from users.Troubleshoot, rectify faults, and escalate problems when needed.Resolve customer account issuesMaintain CSE-IT equipment and manage check-out to usersAssist with maintaining CSE-IT Knowledge base documentationTechnical Support & Maintenance (35%)Provide technical support to faculty, staff, and students for a range of hardware and software related information technology systemsInstall and configure operating systems and software on various platformsCoordinate with vendor support to resolve issues and arrange repairsPerform routine printer maintenance Qualifications Required Qualifications: A BA/BS degree; or a combination of related education and work experience to equal four years. Previous experience working at an IT Service Desk or related Knowledge of desktop computing hardware and peripherals, common operating systems and applications. Skill to problem solve and diagnose technical problems. Experience working with customers and providing good customer service. Preferred Qualifications: Experience working with Linux, Windows, and Mac operating systems. Demonstrated ability to effectively communicate orally and in writing to a wide range of users and co-workers. Successful experience communicating with and serving the technical needs of high profile users like deans, department chairs, distinguished faculty, and/or business executives. Self-starter with ability to work independently in a professional, customer service environment. Experience using Teamdynamix About the Department CSE-IT is a diverse, multi-disciplinary group of professionals who facilitate effective teaching, research, and outreach by providing versatile and expert technology solutions to current and future scientists and engineers. We find the best possible solution for our customers, using the full range of expertise and resources available. We continuously improve by always striving to find better ways to provide solutions that meet the needs of our customers and our organization. We create community by knowing our customers and understanding their needs, by working cooperatively with our College and University partners, and by coming together as IT professionals who are encouraged to respect each other, speak our minds in an open atmosphere, and share our ideas to solve problems. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attach d after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations. At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022). The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.