Campus Pride Jobs

Job ID359928 LocationTwin Cities Job FamilyInformation Technology Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8631US Employee ClassCivil Service About the Job Objective / Overview The IT Service Coordinator is responsible for working with CSE faculty and staff to better support the teaching, research, and IT infrastructure needs within the college. The position delivers and oversees IT support, and provides technology consulting and business analysis for specific CSE departments. Responsibilities Technical Support and Support Coordination (50%) Research and implement solutions for service desk-escalated incidents and requests. Facilitate escalation of incidents and support requests to appropriate technology groups. Provide oversight for incidents and requests handled by University OIT or other vendors. Provide documentation and training for new or improved technology solutions. Ensure IT assets are correctly documented and assigned. Implement, or assist with the implementation of, technology solutions. Consult and facilitate hardware and software purchasing to meet customer needs. Consulting and Business Analysis (30%) Consult with CSE faculty, staff, and students to understand and assess needs. Collaborate with appropriate service leaders, technology support organizations, and vendors to identify solutions to client needs. Document business processes and prepare business/technical requirements for new or existing IT solutions. Relationship Management (10%) Act as the primary point of escalation for complaints, service ideas, and SLA changes. Be an advocate for each department and its faculty, staff, and students and serve as primary CSE-IT representative to the department. Meet periodically with department heads, faculty, and administrative staff to ensure current technology support needs are met and identify potential new services or service improvements. Collaboration & Professional Development (10%) Participate in related CSE and University professional groups and/or Communities of Practice to ensure the needs and interests of the College are represented. Contribute to, understand, and carry out the IT@UMN vision and strategy. Qualifications Required Qualifications A BA/BS degree in a field related to the position; or a combination of related education and work experience in system support and problem resolution to equal four years. Experience providing technical support Experience in creating end-user and support documentation and knowledge, including the documentation of business processes and technical requirements. Experience communicating with and serving the technical needs of high-profile users like deans, department chairs, distinguished faculty, and/or business executives. Demonstrated experience managing both technical problems and interpersonal customer service issues in a demanding work environment. Preferred Qualifications Experience in using and/or configuring Teamdynamix, or other ITSM ticketing tools. Experience with technical support processes. Experience Supporting Linux. Experience with Asset Management Systems. Experience with Supporting Audio/Visual conferencing systems. Experience managing vendor relationships. Experience working with clients and development groups on troubleshooting production and application issues. Experience with communication, presentation, and training on system processes, enhancements, and technology solutions. Experience supporting technology in a higher education environment. About the Department CSE-IT is a diverse, multi-disciplinary group of professionals who facilitate effective teaching, research, and outreach by providing versatile and expert technology solutions to current and future scientists and engineers. We find the best possible solution for our customers, using the full range of expertise and resources available. We continuously improve by always striving to find better ways to provide solutions that meet the needs of our customers and our organiza ion. We create community by knowing our customers and understanding their needs, by working cooperatively with our College and University partners, and by coming together as IT professionals who are encouraged to respect each other, speak our minds in an open atmosphere, and share our ideas to solve problems. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost with free or reduced rates in the Twin Cities metro area Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.