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Avera Marshall Consumer Engagement Director - Full-time in Minneapolis, Minnesota

Join the Leadership team at Avera!

Award Winning Health Care: Avera has been named among the nation’s 15 Top Health Systems, Forbes list of America’s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME.

Culture: Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

You Belong at Avera: Advance Avera to the next level through innovation, side by side with a leadership team proven to help shape the future of health care.

Avera is currently seeking a highly motivated Director of Consumer Engagement with experience in market analysis, consumer engagement, product development, and business planning within the health care industry

This position is located in Sioux Falls, SD

Position Highlights:

  • More than a career! Avera is a mission-driven organization focused on people and our communities.

  • As a Director of Consumer Engagement, foster a culture of consumer-centricity within the organization, advocating the importance of consumer feedback and incorporating it into decision-making processes

  • Positive and productive team environment.

    Job Summary

    The Director of Consumer Engagement leads the development and implementation of comprehensive consumer engagement strategies within our health system by defining and developing strategies to integrate Voice of the Customer (VOC) in marketing strategies, customer relationship strategies, business planning, growth and expansion initiatives, and other strategic initiatives.

    This role will also lead market intelligence gathering, vetting, analyses and planning for all marketing development, business planning and growth initiatives to enhance Avera’s market position for health care services, insurance and other business areas.

    Responsibilities include interviewing, hiring, developing, training, and retaining employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Education and/or Experience

  • Bachelor’s degree in business, marketing, healthcare administration, or related filed is required. Master’s degree preferred.

  • Ten plus years’ experience in planning, evaluation, and implementation of healthcare strategies is preferred.

  • Proven experience in market analysis, consumer engagement, product development, and business planning within the health care industry.

  • Strong understanding of customer relationship management principles and strategies.

  • Excellent leadership and communication skills, with the ability to collaborate effectively with cross-functional teams.

    What Makes Avera Special? (