Job Information
Publisher's Circulation Fulfillment Customer Advocate in Milwaukie, Oregon
Customer Advocate
Job Details
Level
Entry
Job Location
0353 - Portland 1 - Milwaukie, OR
Position Type
Part-Time
Travel Percentage
None
Job Shift
Morning
Job Category
Admin - Clerical
Description
Customer Advocate Job Summary
The Customer Advocate serves as PCF’s primary point of contact for clients to ensure timely, professional and satisfactory service.This position will be temporary for an assignment lasting approximately 13 weeks.
Essential Functions & Responsibilities
Serves as liaison between clients with respect to service issues.
Serves as a conduit between the subscribers to communicate service issues.
Effectively communicates escalated or unresolved subscriber or client issues to leadership in a timely manner.
Provides timely feedback to PCF management team regarding service issues or customer concerns.
Conducts all interactions in a positive and professional way.
Takes initiative to effectuate service issue resolution.
Receives and enters data into various systems.
Accurately completes administrative duties such as call logs and various reports.
Meets deadlines and reporting expectations.
Other duties as assigned.
Qualifications
Essential Qualifications
Competencies
Action Oriented
Customer Focus
Functional / Technical Skills
Composure
Integrity and Trust
Listening
Knowledge, Skills & Abilities
Technical and Functional
Excellent verbal and written communication skills
Understanding of PCF’s client and Delivery Service Provider relationships
Ability to navigate various IS applications
Basic knowledge of Microsoft Office applications
Ability to operate basic office equipment
Required Physical Abilities
Ability to be both stationary for extended periods of time as well as sit, stand and move about a warehouse-like facility
Ability to enter data for various IS applications
Working Environment
Flexible schedule to include weekends
Maintains a clean and organized work environment
Experience, Education and Certifications Required
Experience Required
Customer service experience preferred
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