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JOB REQUIREMENTS: Your candidacy is currently being considered for a requisition for an Alight Inc group company. As you may be aware, Alight has announced intent to divest its Payroll & Professional Services business to HIG Capital. After the transaction closes, this position will be aligned to the new Payroll & Professional Services owned by HIG Capital (\'Divested Group\'). By applying for this position which will be with the Divested Group company, you understand and agree to the information you submitted for your application with Alight being shared with the Divested Group company. In addition, if you are made an offer of employment, it will be contingent on your undergoing and successfully completing a background check consistent with the Divested Group company employment policies. Job Summary The Operations Services Senior Manager (OSSM) will oversee a team of colleagues, including managers of managers and is accountable for management of ongoing operations across their assigned clients, which can include multiple service locations, platforms and services. The OSSM is responsible for ensuring timely execution of ongoing client deliverables, as well as developing solutions to complex problems across clients. The OSSM will serve as the primary operations escalation point, internally and externally, along with the Operations Services Director. Drives the development of solutions to complex problems/projects across multiple domains or large clients. Has exposure to many large, complex, global clients, leads complex projects, and leads portions of client sales meetings as Subject Matter Expert/Advisor. The Sr. OSM will also be responsible for people management including hiring, coaching and developing others. Key Responsibilities * Function as the primary escalation point for aligned Payroll clients. - Create, manage and execute upon required recovery plans and Root Cause Analysis documentation as necessary; ensure internal stakeholders are notified and actively participate in related client discussions. - Attend governance meetings and schedule periodic check-ins with client contacts to discuss issues or concerns. - Support the OSM and Client Services Leader in consultative best practice conversations with clients. * Lead aligned operations teams and OSMs by providing direction, linking colleague goals and expectations to those of the company - Develop and manage resources across aligned... For full info follow application link. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/52F8BE9DE9D9440E