Job Information
MILWAUKEE COUNTY-DAS Service Desk Technician in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Service Desk Technician Milwaukee, WI, USA Req #2119 Wednesday, December 11, 2024 Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer.If disability related accommodations are needed, please contact 414-278-3936. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County! Closing Date: 12/23/2024 or upon receipt of the first 50 application submissions Service Desk Technician IMSD - Information Management Services Division Full-time, Hourly Hourly Rate: \$24.61 - \$36.91 Job Summary: A Service Operations Technician provides level 1 and 2 support to for all technical issues relating to hardware, software, printing, connectivity, mobile technology, point of sale technology, and user set up and authorization, working all requests, incidents, and problems through to resolution. This role is committed to addressing recurring issues through consistent ITIL practices. With direction from the manager or Team Lead, their responsibilities include identification, prioritization, and resolution of incidents and requests, providing excellent customer service to our end users, communicating in a way that is understood by different skill levels and customer types, and following the expected practices of managing a work queue and tickets that is outlined by leadership. Job Duties: Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a... For full info follow application link. Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BD79E7138D2E4C05