OVATION COMMUNITIES IT Support Specialist in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Job Summary: Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Essential Functions: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, per email or over the phone. Write training manuals and train end users. Maintain daily performance of computer systems. Walk end users through problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for end users. Follow up with end users to ensure issue has been resolved. Work closely with the team to assist with and maintain stable, reliable technology environment. Participate in on-call rotation Have regular telephone contacts with co-workers, supervisors, consultants and suppliers regarding technology needs and issues EOE - Equal Opportunity Employer. People of color, women, veterans and individuals with disabilities are encouraged to apply. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Associates Degree in Computer Science or related field or related experience. Minimum five (5) years' experience within Information Technology. Valid driver's license and reliable transportation. Ability to drive to satellite facilities as needed. Microsoft MCP or higher certification, Cisco CCNA and knowledge of Cisco VOIP, Cisco Unity preferred. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/418E21C4A85A4ADA Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.