FEWI DEVELOPMENT CORP. Customer Success Specialist in MILWAUKEE, Wisconsin

JOB REQUIREMENTS: Job Title: Customer Success Specialist Location: Madison Travel Required: Yes # of Openings: 1 Team: M Are you interested in joining a multi-billion dollar, cutting-edge organization? Are you looking for the opportunity of a life time? Foxconn is seeking a Customer Success Specialist who enjoys the challenge of performing in a start-up environment and has a desire to revolutionize a whole new industry. The Customer Success Specialist will build a legacy, and have a direct impact on the current and future state of Foxconn's culture. We invite you to grow your career at an innovative, exciting, fast-growing and global company that is revolutionizing healthcare. Foxconn's Healthcare Business Group is a division of Foxconn, one of the world's largest technology companies. With a specific focus on artificial intelligence and precision medicine, the US division of the Healthcare Business Group, disrupt the future of healthcare for the benefit of populations worldwide. With minimal direction, the Customer Success Specialist provides multi-media customer support across U.S. and international markets for the ViSi Mobile Monitoring System, including complaint logging, follow-up to customers, technical support, and coordinates solutions to meet customer needs Job Requirements: Ensures a high degree of satisfaction by responding to customer inquiries and complaints in a timely, professional manner partnering with key internal departments as required for final resolution Effectively communicates case initiation, status updates, and resolution to both internal and external stakeholders Independently facilitates return merchandise authorization (RMA) process for defective equipment Responsible for contacting customer when RMAs have not been returned in a timely manner Diagnoses and corrects routine technical system issues Executes problem resolution and escalation process across Engineering, Development, Science, Marketing and Quality Systems members to investigate software and hardware issues Works with Quality Systems to ensure complaints are closed in a timely manner Coordinates and assists customer end-users with technical issues, software updates and upgrades to a live system Assists in developing continuous process improvement for support tools, and troubleshooting techniques Participates in a 24/7 on-call rotation Foxconn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Bachelor's Degree in Science, Business Administration, Communications or equivalent Technical hands-on support of healthcare facilities for medical device OEM preferably in the area of physiological patient monitoring Previous 24x7 customer service experience and flexible for on-call rotation Exceptional interpersonal, organizational, written and verbal communication skills Outstanding customer service skills Ability to troubleshoot and problem solve Demonstrated track record of poise and good decision making under stressful situations High level of attention to detail ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/62866CF8522A4AE3