Job Information
REXNORD Customer Service Technician II Hybrid in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Position: Customer Service Technician II Reports To: Manager I, Commercial Operations Location: Milwaukee, Wisconsin - HYBRID The Customer Service Technician II works to review and process Engineered Geared Product RFQ\'s and Orders for Regal Rexnord\'s IPS Division utilizing a myriad of tools and robust standard operating procedures. In this role, the CST2 interacts with our customers and our Engineering, Design, Production, Finance, Sales, and Legal departments to deliver a seamless customer experience through expertise, ownership, accountability, and responsiveness. CST2 owns the process from RFQ to order receipt through shipment and beyond. Our mission is to provide a seamless & effortless customer experience through demonstrated product & system expertise, ownership, accountability, cross-departmental collaboration, and responsiveness. Our Customer Service Technician Role is an excellent opportunity to join a forward-thinking, dynamic, global Customer Support Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions at every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with \"can do\" attitudes, a willingness to learn, and a passion for process improvement. Responsibilities: Dedication to 80-20 overserve strategies Processes Engineered To Order Request For Quotes (ETO RFQs) and Orders, utilizing established standard operating policies & procedures, along with system tools, guide sheets, drawings, and various job aids. Responsible for building strong customer relationships and delivering customer-centric solutions Support corporate initiatives designed to overserve our customers while providing an effortless customer experience Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals. With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Work with internal teams with a high sense of accountability and urgency Work with multiple departments to assure Request For Quotes (RFQs) and Orders are processed accurately, managed, and shipped in a timely manner to customer expectations, as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products Develop a strong product/process knowledge and participate in training initiatives Education, Experience & Skills Required: High School diploma required College degree or equivalent work experience preferred Two years of professional customer care experience preferred Demonstrated proficiency in keyboarding skills Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems preferred Basic to... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/F4985771EBCA4213