Campus Pride Jobs

JOB REQUIREMENTS: Determines and schedules orders according to urgency. Contacts outside sales force and/or customers to resolve questions, inconsistencies, or missing data on orders. Resolve customer complaints via phone, email or fax. Use phone to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, cancelling orders, return requests and/or warranties issues. Act as company gatekeeper. Suggest solutions when a product is out of stock substitutions. Attempt to persuade customer to reconsider cancellation. Utilize computer technology to hand high call volumes B2B. Cover switchboard as needed. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Solicit sales of new or additional services or products. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Applicant must have computer aptitude and basic knowledge of Microsoft Office, strong typing skills, good communication skills, detail oriented, and ability to work well with others. Must portray a positive and energetic attitude when dealing with customers. Hands-on experience in reviewing, updating or making changes to customer accounts. Able to handle returns and complaints effectively. Proven ability to determine answers and solutions quickly. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: Cmarks@beaconhillstaffing.com This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.