Campus Pride Jobs

JOB REQUIREMENTS: Position: Customer Care Advocate Location: Florence, Kentucky - OR - Milwaukee, Wisconsin-HQ - HYBRID Reports To: Supervisor, Customer Care SCOPE OF ROLE: The Customer Care Advocate Iserves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives generalproduct, systems, and process training on all general MCS products. Our mission is to provide a seamless & effortless customer experience through demonstrating product & system expertise, ownership, accountability, cross departmental collaboration, and responsiveness. Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, global Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, ultimately enabling growth. Join a team of highly motivated professionals with \"can do\" attitudes, a willingness to learn and a passion for process improvement. MAJOR RESPONSIBILITIES: Dedication to 80-20 overserve strategies Handles internal & external customer inquiries quotes & orders, utilizingestablished standard operating policies & procedures. Responsible for building strong customer relationships and delivering customer-centric solutions Support corporate initiatives designed to overserve our customers while providing an effortless customer experience Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals. With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Handles standard customer escalations, autonomouslywith first contact resolution when possible. Work with internal teamswith a high sense of accountability and urgency Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products Participant in training initiatives within department Calls are recorded for training and quality purposes MINIMUM QUALIFICATIONS: High School diploma required. College degree or equivalent work experience preferred Two years of professional customer care experience preferred(CCAI) Demonstrated proficiency in keyboarding skills, Ability to type approx. 45+ words per minute Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required. Basic to Intermediate Excel Skills preferred Experience with Oracle &/or SAP (or other ERP systems) Experience... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1CF6147684C24168