Job Information
HSA BANK Anlst Systems Engineering in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, including user management, support tickets, training, and gathering requirements. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Analyst, Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to better support our users. Key Responsibilities * Maintain user and license management including new user setup and deactivation, roles, profiles, permissions, and groups * First line for user support tickets * Assist business in creation of training materials * Participate in system outage on-call support rotation * Maintain data cleanliness (duplicates, merges) * Assist in data import/export/updates in SFDC using tools such as Data Loader & Excel for data scrubbing, manipulation, and insertion of new records * Maintain process and procedure documentation * Assist with internal and external project development efforts * Collaborate with business on creation of dashboards and reports * Identify and leverage subject matter experts and stakeholders to understand the HSA Bank Salesforce system * Identify risks and bring to leadership * Build and maintain a trusting and safe environment Skills & Experience Required: * Certified Salesforce Administrator * Salesforce product knowledge and at least two years hands-on administration experience with Sales and Service Cloud * Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules) * Experience with Salesforce dashboards and reports * A proactive attitude to platform enhancements * A desire to learn best practices * Available and responsive to questions * Excellent relationship-building skills and ability to liaise within team * Gathering requirements and collaborating with senior team members on technical solutions * Maintaining training and procedure documentation * Demonstrates enthusiasm towards continued professional development Desirable: * Bachelor\'s/Postgraduate degree, or professional qualification * Prior hands-on experience with integrating IVR/Phone solutions in Salesforce * Experience prototyping AI solutions within Salesforce * Active in the Salesforce community The estimated salary range for this position is \$85,000.00 to \$105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation. #LI-Hybrid #LI-FO1 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIxNjMxLjg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t