Job Information
HSA BANK Analyst, Systems Engineering in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: At HSA Bank, we\'re working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors. Are you ready to join us? The future of Health Savings Accounts (HSA\'s) is bright, and you\'ll play a role in contributing to our mission of innovating our business and creating an unparalleled customer experience. You\'ll collaborate and coordinate with IT and Business functions as well as 3rd Party partners. You\'ll be empowered and challenged to drive change, innovation, and continuous improvement. This position reports to the Director of Systems Engineering. You will join a team responsible for the evolution and support of the platforms that power HSA Bank\'s business applications and internal/external integrations. Your proactive communication, creative thinking, and technical contributions managing system/server configurations and maintenance are instrumental to the availability and integrity of our cloud hosted operating environments. A strong aptitude and willingness to troubleshoot issues, define root cause analysis, solve problems, and participate in our after-hours on-call rotation with your peers will help you quickly learn, grow, and build trust. If this sounds like you, we look forward to speaking with you about joining our team. Job Responsibilities Operational Excellence * Complete projects and/or tasks of low-to-medium level complexity across HSA Bank platforms including environment management, operating system and server upgrades/patches, app config settings, certificate management, maintaining service accounts, SQL connections, load balancers, inner-system connectivity, network communications. * Assist team to administer and support 3rd party systems/vendor applications and ensure they stay compliant with risk and security policies. Includes user management, maintenance (software upgrades/patching), documentation, and support. * Assist in the setup, maintenance, and support of internal and external integrations (i.e. API, SSO, etc.). Ensure performance and compliance meets internal and external service level agreements. * Leverage cloud, observability, and logging tools to monitor systems and identify issues affecting system availability and performance. Analyze root cause, troubleshoot, and resolve to ensure system performance meets SLA\'s. * Contribute to projects with direction from manager and peers. Includes day-to-day tactical execution of key tasks that run the business. Streamline operational efficiency through automation of manual tasks or new solutions. * Work within the regulatory requirements, internal policies, security best practices, change management policies, and banking industry standards. Ensure compliance and participate in related projects and/or activities as assigned. Platform Support - 24x7 * Our business runs 24x7, so you will need to be available for non-business hours support as part of the teams on-call rotation to ensure adequate coverage and timely response and resolution to Critical and High severity incidents. Utilize Knowledge Base and troubleshooting skills to identify root cause and resolve incidents. * Work with your manager and team to quickly respond, establish ownership, and resolve incidents assigned during business hours to your support queue within internal and external service levels. * Limited or routine problem solving within scope of own position. Partnership and Communication * Develop relationships and trust by communicating effectively and keeping commitments To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA5NDYyLjg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLj 5NDYyLjg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t