Job Information
MCW: SARGEANT HEALTH CENTER Account Rep IV Medicare in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Position Description: Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better. MCW ... changemaking for a healthier Wisconsin. In the role of Account Rep IV you will be working in Clinical Practice Services (CPS). This role provides support for supervisor in the areas of claims submission, posting, account follow-up, and review. Assists the supervisor to monitor, review and direct daily workflow. Assists establishing and implementing team goals, policies and procedures. Develops training plan and monitor training needs for the team. Resolves escalated billing issues. Hybrid Position: 90% Remote & 10% Onsite Responsibilities: Analyze, prioritize, and delegate tasks to all team members to ensure operational effectiveness and efficiency in meeting organizational goals and deadlines. Assist the supervisor in establishing training and quality assurance processes for new and existing staff. Identify problems in operations or personnel and make recommendations. Assist in team planning (goals and objectives). Assist writing and implementing policies and/or procedure changes. Resolve issues presented by Account Representative II and III\'s. Assume responsibility for the team in the supervisor\'s absence on a short-term basis. Maintain knowledge of contracts associated with MCW and regulations and changes in the healthcare industry. Train and mentor senior level staff as required on all system functions and changes and assist in the training of employees as needed. Monitor trends in activity and provide reports to supervisor. Participate in external and internal meetings and/or committees. Establish and maintain external and internal communications. Assist team in daily work activities to maintain established work goals. Perform necessary billing activities to maintain team goals. Knowledge - Skills - Abilities Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping. Computer, technical, interpersonal, oral communication, listening, and patience skills. Preferred Schedule: Full-time role with expectations for coverage during core business hours and flexibility required as necessary to accommodate business needs. Position Requirements: Minimum Qualifications: Appropriate experience may be substituted for education on an equivalent basis Minimum Required Education: Associate\'s degree Minimum Required Experience: 5 years #LI-RT1 Why MCW? Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending... For full info follow application link. EEO/AA Minorities/Females/Vets/Disability The Medical College of Wisconsin is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, veteran status, disability or sexual orientation. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/461001944C874153 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.